Aurora Palm Pals Onyx Axolotl 5"

Products made and / or packaged at Stage Stop Candy are produced on shared equipment with peanuts, tree nuts (almonds, pecans, cashews, walnuts, coconut), milk, eggs, soybeans, and wheat.

While we practice GMPs (Good Manufacturing Practices) to limit cross contamination and reduce the risk of undeclared ingredients, we are not able to guarantee items as free from a particular allergen.

If you have specific allergy concerns or questions, please contact us via email at Support@stagestopcandy.com or by phone at 508-394-1791 and one of our allergy certified staff members will review your specific situation and questions.

Shipping is free for orders between $150 and $300. For orders under $150, shipping is calculated at checkout based on the destination and total package weight.

We ship via USPS and UPS, offering a range of shipping speeds and pricing options to suit your needs. While slower ground services are available through both carriers, we strongly recommend choosing Priority Mail or UPS Air when sending meltable items especially during warmer months.

• Most orders arrive at their destination within 3 to 8 days of the order date (depending on the shipping method selected).
• If you want your order held and shipped on a specific date please note that at checkout. If no specific date is requested, we usually ship the next business day.
• For temperatures above 70–75°F, meltable items are packed with an insulated mailer and ice pack to help protect them during transit. However, please note that while this packaging slows the melting process, it does not guarantee the items will arrive completely solid. To ensure your chocolate arrives in perfect condition, we recommend ordering when temperatures along the delivery route are expected to stay below 70°F.
• For orders over $300, please contact us at Support@stagestopcandy.com to receive an accurate quote for the items being purchased.

At Stage Stop Candy, we stand behind every treat we sell. If your purchase doesn’t meet expectations, we offer a 30-day money-back guarantee on most items.

✅ Eligible Returns

• Not satisfied? Return any unopened or opened product (even if you tried it) for a full refund of the product price.
• Shipping damage? If your item arrived broken or melted, we’re happy to issue a full refund—as long as the damage is reported within 24 hours of delivery.

Return window exceptions:

• Fudge: Must be returned within 21 days
• Chocolate Dipped Strawberries: Not returnable due to perishability

🔄 How to Start a Return

• Initiate a return through our website or by emailing Support@stagestopcandy.com.
• Once approved, simply pack the items securely and ship them back to us.
• We recommend using a carrier that provides tracking, and sharing that tracking number with us.

💳 Refunds

• Refunds are issued to the original payment method.
• If multiple methods were used (e.g., credit card and gift card), we’ll refund to the credit card first.
• Refunds typically appear within 5–10 business days of being processed.
• We’ll notify you within 48 hours of receiving your return and confirm the items we’ve received before processing your refund.

⚠️ Please Note

• Stage Stop Candy is not responsible for returns lost or misdelivered due to incorrect addresses or insufficient postage.