Refund policy
Stage Stop Candy 100 % Satisfaction Guarantee
We stand behind every treat we make. If you’re not completely delighted with your order, please let us know and we’ll make it right.
How our guarantee works:
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Return window: You have 30 days from the date you receive your order to request a return, exchange or refund. For fudge, the window is 14 days from delivery.
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Eligibility: Unopened products in their original packaging can be returned or exchanged for any reason within 30 days (14 days for fudge). If you are unhappy with the quality of an item, we will gladly replace or refund it even if it has been opened or partially consumed. This covers how a product tastes and how it was made. Damage that happens during shipping is handled separately, as described below.
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Damaged, missing or incorrect items: Please inspect your order upon arrival. If any item is damaged, missing, or incorrect, contact us within 72 hours of delivery so we can evaluate the issue and send a replacement. For damaged items, please include photos of the item and the shipping box when you contact us. For missing or incorrect items, we may ask for a photo of everything that arrived in the box. If we file an insurance claim for the shipment, you may also be asked to complete a short claim form. Damage reported more than 72 hours after delivery cannot be verified and is not eligible for replacement or refund. Melting or softening from heat is handled under our Shipping Policy; items that arrive melted on an SSC Ground Shipping (no ice pack) order are not eligible for replacement or refund.
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Non‑returnable items: Gift cards, clearance items, custom/personalized products and holiday‑themed items within three days of the holiday (e.g., Christmas products after December 21) cannot be returned. Perishable items with a short shelf life can be returned only within their “best enjoyed within” timeframe (for example, fudge within 14 days of delivery).
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Exchanges: We offer exchanges for items within the return window. If you don't love the item you purchased, we're happy to send something else in its place. Replacement products are shipped once we receive the original items.
- Refunds: Once we receive and inspect your return, we’ll notify you of the approval and issue a refund to your original payment method. Refunds are for the price of the products returned. The original shipping charge is not refundable, and return shipping is the customer’s responsibility. Depending on your bank or credit‑card company, it may take 5–10 business days for the credit to appear on your account.
How to start a return or exchange
- Email us at support@stagestopcandy.com with your order number and the reason for your return or exchange.
- We’ll respond with instructions and two ways to send your package back. You can use our prepaid return label, and we will tell you what it costs before you decide; that cost is deducted from your refund. Or you can ship it back with the carrier of your choice at your own expense, with nothing deducted from your refund. Please do not send items back without contacting us first.
- Once we receive your items, we’ll inspect them and process your replacement or refund.
If you have any questions about returns or quality issues, please reach out to us at support@stagestopcandy.com. Your satisfaction is our priority, and we will always do our best to ensure you love your Stage Stop Candy experience.