FAQ

On orders of $20 or more, SSC Ground Shipping is $7 to most of the United States and $10 to the western states, Texas, Oklahoma, North Dakota, Alaska, Hawaii and military addresses. SSC Expedited Shipping is a $20 flat rate for orders that include chocolate. You can also choose a specific carrier service, such as USPS Priority Mail, USPS Ground Advantage, UPS Ground or UPS 2nd Day Air, with the rate calculated at checkout. Every option and its price shows at checkout before you pay. The full details are in our Shipping Policy.

We pack most orders and send them on their way within 1 to 2 business days. SSC Ground typically takes 5 to 10 business days and SSC Expedited 2 to 5. If you choose a specific carrier service at checkout, such as UPS Ground, UPS 2nd Day Air or USPS Priority Mail, your package travels through that carrier's network and arrives in the time frame the carrier gives. From May 15 through September 30 we ship Monday through Thursday, so your candy doesn't spend a weekend sitting in a hot truck.

Watch your inbox. When your order ships, we email you a confirmation with the tracking number. You can also sign in to your account on our site to see your order history, tracking numbers, and whether each order is in process or delivered. On the day your package is out for delivery, you'll get an email letting you know it's arriving that day.

Yes. UPS can't deliver to a PO box. If your home doesn't get mail delivery, choose UPS, since the post office won't deliver there. We're happy to ship whichever way works best for you.

Yes. UPS Next Day Air, UPS 2nd Day Air A.M. and USPS Priority Mail Express come with a delivery guarantee; every other method gives an estimate. To have an order held and shipped on a certain day, add the date in the Gift Message / Requested Shipping or Pickup Date box in your cart. Working against a deadline? Call us at 508-394-1791 and we'll help you pick the right service.

Yes. SSC Expedited and the carrier services you can choose at checkout (USPS Priority Mail, UPS Ground, UPS 2nd Day Air and others) carry chocolate all year, and we check the weather before your order goes out. SSC Ground carries chocolate in the cooler months: October 1 through April 15 for most states, November 1 through March 31 for Alabama, Arizona, California, Louisiana, Mississippi, Nevada, South Carolina and Texas, and not at all to Florida or Hawaii. Chocolate can soften or melt in transit on any shipping method, and melted chocolate isn't eligible for replacement or refund, but if chocolate sent by SSC Expedited or a carrier service you chose arrives melted, contact us within 72 hours of delivery and we'll work with you.

Plenty of our favorites do. Fudge, fruit slices, salt water taffy, freeze-dried candy, gummi candy, hard candy and stuffed animals travel well in any season, and an order made up entirely of heat-safe items can ship SSC Ground all year. Our fudge begins to soften around 120°F and arrives the way it left the shop. You'll find all of these candies in our Heat Safe collection.

It happens on a warm day. Set it in a cool, air-conditioned room for 2 to 3 hours and it will firm back up. Melted chocolate is still perfectly safe to eat; it may just look less pretty than it did when it left our shop. If it came by SSC Expedited or a carrier service you chose at checkout, contact us within 72 hours of delivery.

Not at this time. We ship anywhere in the United States, including military (APO/FPO/DPO) addresses.

Yes, right up until you receive your shipping confirmation. Most orders ship within 1 to 2 business days, so reach out quickly. The fastest way is to email support@stagestopcandy.com, or reply to your order confirmation email so your order number comes along with it. Once the shipping label is printed we can't change the address, and once a package is with UPS or the post office we're not able to call it back.

Yes. A product costs the same in our shop and on our website. Fundraiser items are the one exception: the organization running the fundraiser sets that price so it can reach its goal, so a fundraiser box of fudge costs more than the same box bought directly from us.

You can use one discount per order; our codes, including Sweet Rewards codes, don't combine with other discounts. Some codes have a minimum purchase or can be used once per customer, and fundraiser items aren't included in sales. If a code won't apply at checkout, email support@stagestopcandy.com with the code and we'll take a look.

Of course. In your cart, open the box labeled Gift Message / Requested Shipping or Pickup Date and type your note. We print it on the packing slip that goes in every order and draw a highlight box around it, so your recipient spots it right away. Prefer a card? Tell us what it should say and we'll attach one to the package. A card fits up to 5 lines of 25 characters each.

Yes, we sell gift cards, and they can be redeemed both in-store and online. Our Digital Gift Card can be used online by entering the code at checkout, or in our shop by showing the QR code at the counter.

Yes, and pickup is always free. At checkout, choose "Pickup at Stage Stop" as your shipping method. Most pickup orders are ready within 4 hours, and we'll email you as soon as yours is ready. Pickup hours match our shop hours. Please pick up within 2 weeks, and if you'd like a specific pickup date, add it in the notes box in your cart. We don't offer local delivery right now, but we're happy to ship to local addresses.

When you order several pieces of the same flavor, we cut them as one solid block, so a 4-piece order arrives as one block the size of 4 pieces. Fewer cut edges keep the fudge fresher and softer on its way to you.

Our candy is produced on shared equipment with peanuts, tree nuts (almonds, pecans, cashews, walnuts, coconut), milk, eggs, soybeans and wheat, so we can't guarantee any item is free from a particular allergen, gluten included. Each product page lists its ingredients. For a specific allergy question, email support@stagestopcandy.com and one of our allergy-certified staff members will review it with you.

Yes. Our Vermont Nut Free collection is made by Vermont Nut Free Chocolates in their dedicated peanut and tree nut free facility, from seasonal shapes to nonpareils and chocolate drops.

The candy we make in our kitchen doesn't carry kosher or vegan certification. Each product page lists its ingredients, and you're welcome to email support@stagestopcandy.com with any question about a specific item.

Yes, and there's a good variety to choose from. Our Sugar Free collection includes hard candy, dark chocolate peppermint patties, almond bark, licorice bears and a sugar free assortment, plus a few no sugar added and reduced sugar options.

Fudge is best enjoyed within 14 days of delivery. To keep it at its best, leave it just the way it arrives: wrapped in its wax paper, tucked in its box, somewhere cool and dry and out of the sun. Skip the refrigerator. The wax lets the fudge breathe while holding in its moisture, so it stays soft. Out of the wax it dries out and turns hard and crumbly, and in plastic wrap it can trap moisture and get too soft.

Most of our products carry a best-by date on the package, from about 2 months to 2 years depending on the product. Solid chocolate keeps for 2 years from the day it's molded, so a chocolate gift tucked away for later is good through more than one season. Keep chocolate in a cool, dry place out of direct sunlight.

Come see us at 411 Main Street in Dennis Port, Massachusetts, on Route 28, a short drive off Route 6. Our regular shop hours are Thursday through Monday, 11 AM to 6 PM. Our hours change with the seasons and around major holidays, and the current schedule is always shown at the bottom of every page on our site. Stop in, or shop with us online any time.

You have 30 days from the day your order arrives to request a return, exchange or refund, and 14 days for fudge. Unopened items in their original packaging can come back for any reason. If you're unhappy with how something tastes or how it was made, we'll replace or refund it even if it's been opened. Gift cards, clearance items, custom orders and holiday items within 3 days of the holiday can't be returned. To start, email support@stagestopcandy.com with your order number, and please reach out before sending anything back. The full details are in our Refund Policy.

Contact us within 72 hours of delivery, and we'll work with you to make it right. For damage, include photos of the item and the shipping box; for a missing or incorrect item, we may ask for a photo of everything that arrived. Damage has to be reported within 72 hours of delivery so we can verify it.

Weddings, showers, birthday parties, company events: we love making something just for your day. The more notice you give us, the more options you'll have. We recommend at least 3 weeks for anything made specially, and we're glad to plan 6 to 12 months ahead. Email support@stagestopcandy.com, call 508-394-1791, or stop in and we'll talk it through.

Sweet Rewards is our way of saying thank you. You earn points on every purchase in our shop and online, at the same rate, except on fundraiser items. You can also earn points for reviewing products you've bought and for following us on Facebook and Instagram. Redeem your points for savings on a future order. When you sign in to your account, your points balance shows at the top of your order history. Sign up on the Sweet Rewards page, and see How to Redeem Your Sweet Rewards for a step-by-step walkthrough.

Yes, and we make it easy. We build gift boxes and baskets for businesses to fit your budget, add a printed enclosure card, and ship to every address on your list, or you can pick them up at our shop to hand-deliver. Orders of $500 or more may qualify for discount pricing. Plan on 4 to 6 weeks for the best selection. Email gifting@stagestopcandy.com or visit our Corporate Gifts page.

Yes, and the process is simple. Once your group is approved, your group gets its own product link to share for 1 to 3 weeks. We handle the payments and make the fudge fresh to order. Supporters pick up at a place and time you choose, or have their fudge shipped for a fixed fee. When the fundraiser ends, we deliver the orders to your group along with a check for the funds raised. PTOs, school clubs, class trips and community groups all run fudge fundraisers with us. Start on our Fudge Fundraisers page.

Email support@stagestopcandy.com with information about your organization and your event. If you're a Sweet Rewards member, please send it from the email address linked to your rewards account; we give priority to requests from our rewards members.